CareHawk® Enhances Emergency Response with Unified Communication Systems

CareHawk® Enhances Emergency Response with Unified Communication Systems

Multicampus district-wide communication facilitates efficient emergency response

Forest Hills Public School District demonstrates its commitment to prioritizing safety and security while leveraging innovative IP solutions by CareHawk to overcome their technological challenges.


Effective emergency response systems are crucial for ensuring the safety and security of students and staff in schools. However, many educational institutions struggle with outdated technologies and disjointed systems, hindering their ability to respond efficiently to emergencies. The Forest Hills Public School District, located near Grand Rapids, Michigan, faced similar challenges across its 17 schools. Multiple manufacturers’ systems, aged equipment, and inefficient communication between buildings posed significant obstacles to effective emergency response.

Problem Statement

Forest Hills Public School grapples with a disparate array of systems across its campuses. These systems are aging and prone to frequent failures, requiring costly repairs. Moreover, the lack of interoperability between different systems hinders seamless communication during emergencies.

Forest Hills recognizes the importance of standardizing its technology infrastructure, streamlining communication, and enhancing emergency response capabilities across all its schools.


  1. Standardize on a unified technology platform for future scalability and interoperability.
  2. Establish multi-system communication capabilities to facilitate efficient emergency response and everyday communication.
  3. Implement Messaging Displays for visual alerts and enable classroom lockdowns with precise location identification.


Forest Hills Public School District collaborated with Parkway Electric, a trusted integrator, to address its technological challenges.

Parkway Electric conducted comprehensive on-site assessments and needs analysis across the school district, identifying existing infrastructure, system requirements, and desired outcomes. Leveraging its longstanding relationship with the district, Parkway Electric provided detailed drawings and specifications for the multi-school project. The procurement phase involved a thorough bidding process, ensuring competitive pricing and alignment with the district’s requirements.


After careful evaluation, Forest Hills Public School opted for a comprehensive solution provided by CareHawk® and Parkway Electric. The solution included installing CH2000IP systems, high-definition Messaging Displays with strobes, VCall+ mobile alerts, and Spotlight™ technology for enhanced situational awareness and Classroom Lockdown Acknowledgement.

The phased implementation plan aimed to install systems in three schools in the first quarter of 2024, with the remaining 14 schools scheduled for installation in subsequent phases, subject to funding availability. This tiered approach allowed for systematic deployment while ensuring minimal disruption to academic activities.

Despite not being the lowest bid option, the chosen solution offered the best combination of features, value, and modern technology to meet the district’s long-term needs.

CareHawk case study forest hills public schools


With this move to standardize to the CareHawk Spotlight technology, Forest Hills achieved all of its objectives. The district is positioned to tackle the evolving landscape of school safety and enhanced emergency response with CareHawk’s modern future-ready technologies.

Contact CareHawk for more information about its unified communication systems for schools